Terms of Service
Last updated: September 2026
1. Acceptance of Terms
By accessing or using Reclaim Defense LLC's automated chargeback mitigation and gateway integration platform, you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not access or use our services.
2. Autonomous Defense & Gateway Services
Reclaim Defense provides automated evidence aggregation, webhook ingestion, and representment submission across connected payment gateways (including Stripe, PayPal, Shopify, and Klarna). While our autonomous engine optimizes win rates, we do not guarantee a 100% success rate on all contested chargebacks due to varying issuer policies.
3. Merchant Accounts & Security
You are responsible for maintaining the confidentiality of your merchant login credentials and connected gateway authorization tokens. Reclaim Defense is not liable for any unauthorized access resulting from compromised credentials.
4. Subscriptions, Trials, and Billing
Trials last for 30 days with $0 upfront charges unless specified otherwise during dynamic checkout. Pro Plan subscriptions renew monthly at $499/mo unless canceled prior to the billing cycle renewal date.
5. Limitation of Liability
Reclaim Defense LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform or gateway data streams.