Privacy Policy
Last updated: September 2026
1. Information We Collect
Reclaim Defense LLC collects information necessary to provide automated chargeback mitigation and gateway monitoring. This includes merchant account credentials, gateway webhook telemetry (such as dispute IDs, transaction amounts, and IP addresses), and billing details.
2. How We Use Gateway & Merchant Data
Data ingested through connected payment gateways (Stripe, PayPal, Shopify, Klarna) is used strictly for automated evidence aggregation, compliance formatting, and submitting representment packages to card issuers on your behalf.
3. Data Security & Encryption
We implement enterprise-grade encryption (TLS/SSL) for data in transit and secure database storage for tokens at rest. Webhook signatures are verified securely to protect your merchant telemetry against unauthorized interception.
4. Third-Party Sharing
We do not sell, trade, or rent your merchant or customer data to third parties. Data is only shared with authorized payment networks and card issuing banks as required to process dispute defense representations.
5. Contact Information
If you have questions regarding this Privacy Policy or data handling practices, please contact Reclaim Defense LLC support or reach out directly through your merchant dashboard portal.